Personalization 

Are you annoyed by marketing emails that make no sense? Like when you get hit with a promo for car insurance when you don’t even own a car? 

That’s how customers feel when scaffolding contractors aren’t catering the scaffold designs to their specific needs.  

Contrary to popular belief, scaffolding isn’t a “one size fits all” operation. Different construction projects and environments require different types of scaffolding, which can vary over time. 

That is why it is crucial that you can walk your clients through your designs clearly. One way to do that is with virtual reality (VR) and augmented reality (AR). 

Transparency 

Customers hate nothing more than being stuck with a surprise bill. 

Unfortunately, cost overruns seem to be inevitable. According to a report from Mckinsey, 98% of all major construction projects tend to incur cost overruns.  

Scaffold contractors might not communicate clearly how their price relates to the value of the scaffold solution, which can lead to an unpleasant surprise when the customer picks up the bill.   

The best way to address this issue is to provide full transparency. This can be done by clearly and specifically breaking down the initial quote, which clarifies exactly what services the customer is getting before the project begins.

Furthermore, you should provide the customer with real-time updates on overruns and delays – Quantify can do all this by tracking your scaffolds.  This way, you aren’t charging them unfairly for unnecessary materials. 

Safety 

Customers also pay attention to safety when choosing a scaffolding contractor. Nobody wants an avoidable accident or a hefty lawsuit. As a contractor, flashing your safety credentials to your customers can go a long way in securing the job. 

Organization and efficiency are the keys to scaffolding safety. Good safety follows naturally from an efficient design process.